Typhoon Champi

Latest Update as of Monday, October 19, 2026 | 11:30am:

DOCOMO PACIFIC has actively deployed its network, engineering, and field operation teams across the island to access damage, address service disruptions, and restore connectivity. Our teams are working diligently to repair affected infrastructure and restore services as quickly and safely as possible. 

Restoration efforts are being prioritized based on critical infrastructure, public safety, and areas experiencing the greatest customer impact. DOCOMO PACIFIC remains committed to keeping our business partners connected and will continue to providing updates as recovery efforts progress. 

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Resources for Recovery

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Guide

Basic Troubleshooting

Back online in three simple steps. Follow this quick guide to power cycle your equipment, check your connections, and test your devices.

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Guide

How Your Services are Restored

See how we restore internet, TV, and phone services after a storm, and what to expect along the way.

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Guide

Switching to Internet Backup

Step-by-step guides for moving your connection between your COAX modem and BEC router, so your business stays online.

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Top Reasons Why You Need Business Internet Backup

Keep your business running when the unexpected hits. See how a backup connection protects you from downtime.A shorter option:

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Frequently Asked Questions

Our business support team is here to help. Call us at Guam: 671-688-2677 or CNMI: 670-488-2677.

Recovery efforts may require extensive repairs, coordination with local agencies, and safety assessments before work can proceed.

If power has been restored to your area or you have a generator running, you can access your internet services. If your modem and/or router is not powering on, please verify all cords and physical connections are plugged in correctly. If issues persist, please contact our Enterprise Care Team - 671688CORP for further assistance.

Our mobile network may experience higher than normal congestion in the aftermath of a natural disaster. While our mobile network should perform as normal, there may be temporary instances if weak or intermittent signal in pocket areas.

FirstNet is exclusively for first responders and those that support their vital efforts. This includes law enforcement, fire protection services, emergency call dispatching (911), government public safety answering points, emergency planning and management offices, and emergency medical services.