Important 911 Information
Hosted PBX works over your internet connection, so 911 calling works differently than on a traditional landline. 911 service may be limited or unavailable if:
- Power is out at your location.
- Your internet is down, including for non-payment, or if there’s a disruption at the 911 provider behind our network.
- You move your equipment or use the app from a new location without updating your registered address. Responders see the address on file.
- Your phone number is from a different area than where you’re calling from.
To ensure you can place 911 calls in the case of an emergency, keep your address up to date, and keep a charged mobile phone as a backup way to reach 911.