DOCOMO PACIFIC ("DPAC") is committed to protecting our customers' privacy. This privacy policy is designed to inform you about the information we collect, how we use it, and your options about certain uses of information.
DPAC's privacy policy applies to DPAC customers, as well as to visitors to our website.
DPAC's Whole Home WiFi Plume® Service is provided in accordance with our General Terms and Conditions for Residential Internet Customers ("General Terms"), available at www.docomopacific.com, and include the following special terms ("Special Terms").
DPAC has partnered with Plume Design, Inc. to offer you this Plume Service. You can find out more about Plume Design, Inc., ("Plume") its products and its business at www.plume.com. DPAC as an authorized reseller of Pods and the Plume Adaptive WiFi Solution. By agreeing to receive the Plume Service and/or by purchasing and using Pods from us, you acknowledge and agree:
DPAC collects and uses information about our customers and website visitors when you interact with us, when you use our products and services, and when you visit us online.
This information is used to deliver, provide, and repair products or services; establish and maintain customer accounts and billing records; contact you about our products and services and direct offers or promotions to you; monitor website statistics; and manage and protect our networks. Information may also be aggregated or anonymized for business and marketing uses by us or by third parties.
We may also obtain consumer information (such as demographic and interest data) from outside companies who provide such data. We use this data and combine it with other information we have to help us predict customer preferences and customize marketing offers.
Except in circumstances explained in our Privacy Policy, in privacy policies for specific services, or in agreements with our customers, DPAC does not sell, license or share information that individually identifies our customers with others outside of DPAC for non-DPAC purposes without your consent. We may share information with our vendors and partners for business purposes and when necessary for them to perform work on our behalf. DPAC may also share certain non-personal identifiable information with outside companies to assist with the delivery of advertising campaigns or preparing and sharing aggregate business and marketing reports.
CPNI: DPAC has a duty, under federal law, to protect the confidentiality of certain types of services, including: (1) information about the quantity, technical configuration, type, destination, location, and amount of your use of your services, and (2) information contained on your telephone bill concerning your services you receive. That information, when matched to your name, address, and telephone number is known as "Customer Proprietary Network Information," or "CPNI" for short.
Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data and calling patterns.
CPNI does not include things like customer name, address, or telephone number; aggregate information or data that is not specific to a single customer; customer premises equipment; and Internet access services.
Without your approval, DPAC may not use this CPNI to market products and services to you other than for services you currently purchase.
You may opt-out of marketing activity conducted by DPAC by contacting Customer Care at 688-CARE (2273) or visiting any of the DOCOMO PACIFIC retail locations.
DPAC has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we maintain. DPAC also submits to periodic audits by local and federal auditors to ensure robust protection of customer data and integrity of its data networks.
If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices, you may contact us at:
DPAC Privacy Office
Attention: Chief Legal Officer
219 S. Marine Corps Drive, Ste. 206
privacy@docomopacific.com
You may correct inaccuracies in your information by calling Customer Care at 688-CARE (2273), visiting any of our retail locations, or by accessing your My DOCOMO PACIFIC online account and updating your information.
If DPAC elects to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt-out mechanism.
