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    Typhoon Mawar has made an impact on our islands. While we can see the damage it has left, we also see the resilience of our people. We assure you that even the toughest storms won’t stop our commitment to you, our islands, and our business community. 


    1. How do I get the latest updates from DOCOMO PACIFIC?
      • Follow us on our social accounts @docomopacific on Facebook, Instagram and twitter
      • Our latest press releases are on our website: > About us > Press releases
      • You can hear our updates on the radio on Star 101.1 FM
      • We send our updates to the Joint Information Center so they may share their platforms
      • We send our updates to the Mayor’s Council of Guam so you may stay informed on your village chats
    1. What are DOCOMO PACIFIC’s Hours of Operations?

    Hours of operation: All retail stores and call centers are back to normal operational hours.

    For business services, there are several ways you can contact us for help:

    Enterprise Care Hotline: Monday - Friday, 8 a.m. - 5 p.m.
    24/7 Technical Support
    Guam: 671-688-2677 (CORP)
    CNMI: 670-488-2677 (CORP)

    Contact your Account Executive & email Business Sales Support

    Business Sales Support
    Monday – Friday
    8 a.m. to 4 p.m.

    Visit Business Services
    Tamuning HQ, Guam
    Monday – Friday | 8 a.m. – 4 p.m.

    Gualo Rai, Saipan, 2nd Floor
    Monday – Friday
    8 a.m. – 5 p.m.


    1. What has DOCOMO PACIFIC done to help customers?

    To help ease your burdens, until further notice, there will be no disconnections and no data caps.

    For business accounts, service credits for fixed services will be automatically applied to July 2023 invoices. These credits will be for outages from May 24, 2023 to June 30, 2023. 

    Should you need further assistance, please call our dedicated Service Credit Hotline at 671-685-2273(CARE), visit our retail stores or email

    To ensure you are assisted efficiently, please have the following information ready:

      • Account Number
      • Account Name
      • Contact Email
      • Services Affected
      • Billing period you are requesting a credit for
      • Whether or not island power has been restored to your business


    Mobile – General Information

     Phase 1: May 25 – June 22 - Completed

      • Our Mobile Network has complete island coverage and is broadcasting a signal for voice and SMS.
      • Connectivity is restored to First responders, Government agencies, and businesses critical to island restoration.

    Phase 2: June 22 - July 31 - Ongoing

      • Optimize Mobile Service quality (talk/text/data)



    Fixed services include business internet, business phones, and cable TV.

    • Internet, business phone, and cable TV services are operational in the various areas listed
    • Services may be intermittent due to power fluctuations, poor signals, and downed lines in surrounding areas
    • Alongside power restoration, areas with minimal to no network damage will come online automatically after you power-cycle your modem (see instructions below).
    • If you have power and are experiencing service issues, please contact us via social media direct message, email, or call 671-688-CARE: option 4


    To see where our tech teams are working each week, follow us @docomopacific on Instagram and Facebook 


    Fixed – General Information


    1. What is the status of Guam’s Fixed Mobile restoration?
      • Phase 1: May 25 – June 22 - Completed
        • Connectivity is restored to First responders, Government agencies, and businesses critical to island restoration.
        • Full island-wide assessment has been completed to begin Phase 2 of restoration to damaged areas.
      • Phase 2: June 22 – Ongoing
        • July 31 is our target for restoration to the majority of home and business Internet services and optimization of mobile network quality.
        • Extending and strengthening our fiber network as we rebuild.
      • Phase 3: TBD
        • Customers in significantly damaged areas will be a part of our Phase 3 recovery efforts. “Significant Damage” are areas that will take longer to repair versus rebuild completely. We will be contacting each customer directly that falls under Phase 3 to offer innovative internet solutions to keep you connected while we rebuild.
      • Additional support teams and equipment have arrived
        • Over 80 skilled workers and additional vehicles have arrived and are deployed to help with full restoration. These workers include mobile technicians, fiber and coax technicians, construction linemen, and project managers, along with a fleet of over thirty bucket trucks, pick-up trucks, and cable spool trailers.
    1. I have power in my business, when can I expect business Internet?
      As areas re-energize, our field operations teams will assess whether our cable lines are providing connectivity. Here are a few things to keep in mind as power restores:
      • As power is/has been restored to your business, our Fixed services may be intermittent as we await restoration for stable island-wide power.
      • Should your area be restored with island power and your Fixed services are not operational, there may be damage in your area that will require assessment for restoration.
      • If your area has minimal to no network damage, your connections will likely automatically come back online alongside power restoration.
      • Once your residence receives power, our Enterprise Care teams are here to verify connectivity in your location. Don't hesitate to call Enterprise Care at 671-688-CORP (2677), and they will assist with troubleshooting and scheduling service calls.
    1. Why do I have mobile services but not fixed internet?
      We are prioritizing restoring our Mobile Network first. When you begin to receive better quality Mobile service, we encourage you to tether to other devices until Business internet is restored. 

    Please reach out to us so we can work to find a temporary solution to your business services.

           4. How do I power cycle my modem?

      • Unplug the power from the outlet and unscrew the coax line from the modem.
      • Leave it unplugged for a minute.
      • Screw the coax back into the modem and plug the modem back into the outlet.
      • Wait for 1-2 minutes.