At first light, the morning after typhoon Mawar, our hardworking technology crews have been out on the field, non-stop, relentlessly working to restore our islands’ network.
Typhoon Mawar has made an impact on our islands. While we can see the damage it has left, we also see the resilience of our people. We assure you that even the toughest storms won’t stop our commitment to you, our islands, and our business community.
Here are some network restoration updates as of July 3, 2023:
Hours of operation: All retail stores and call centers are back to normal operational hours.
For business services, there are several ways you can contact us for help:
Enterprise Care Hotline: Monday - Friday, 8 a.m. - 5 p.m.
24/7 Technical Support
Guam: 671-688-2677 (CORP)
CNMI: 670-488-2677 (CORP)
Contact your Account Executive & email Business Sales Support
businesssalessupport@docomopacific.com
Business Sales Support
Monday – Friday
8 a.m. to 4 p.m.
Visit Business Services
Tamuning HQ, Guam
Monday – Friday | 8 a.m. – 4 p.m.
Gualo Rai, Saipan, 2nd Floor
Monday – Friday
8 a.m. – 5 p.m.
To help ease your burdens, until further notice, there will be no disconnections and no data caps.
For business accounts, service credits for fixed services will be automatically applied to July 2023 invoices. These credits will be for outages from May 24, 2023 to June 30, 2023.
Should you need further assistance, please call our dedicated Service Credit Hotline at 671-685-2273(CARE), visit our retail stores or email heretohelp@docomopacific.com
To ensure you are assisted efficiently, please have the following information ready:
Phase 1: May 25 – June 22 - Completed
Phase 2: June 22 - July 31 - Ongoing
Fixed services include business internet, business phones, and cable TV.
To see where our tech teams are working each week, follow us @docomopacific on Instagram and Facebook
Please reach out to us so we can work to find a temporary solution to your business services.
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