Start your call with 671 - Mandatory 10-digit dialing starting 10/24/21
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Start your call with 671

Mandatory 10-digit dialing starting October 24, 2021

Start your call with 671 - Mandatory 10-digit dialing starting 10/24/21
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    The Power of FirstNet®

    The only nationwide communications network built with and for first responders.

    Designed to keep you connected, FirstNet subscribers:

    • Receive service from DOCOMO PACIFIC, the exclusive FirstNet dealer for Guam and the CNMI.
    • Enjoy throttle-free usage anywhere in the U.S. or the territories.
    • Get priority access to the network.
    Learn more about FirstNet
    Work Better Together

    Enhanced communications. Enhanced safety.

    FirstNet delivers a single, nationwide network platform that's purpose-built to enhance communications across the entire public safety community. FirstNet is available to eligible customers - first responders and those entities who assist their emergency response efforts. And it's bringing public safety communications into the 21st century with new, innovative capabilities, helping first responders connect to the critical information they need - everyday and in every emergency. FirstNet is built with AT&T in a public-private partnership with the First Responder Network Authority (FirstNet Authority) - an independent agency within the federal government.

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    FirstNet
    FirstNet Ready™ Devices and Promotional Offers
    FirstNet Ready™ Devices and Promotional Offers
    Get exclusive access to new devices and promotional offers available in the U.S.
    FirstNet Self-Service Portal-01
    FirstNet Self-Service Portal
    Manage user accounts and take control with access to the self-service portal.
    Unlimited Talk and Text
    Unlimited Talk and Text
    Mobile plans include unlimited talk and text with no additional long-distance or roaming charges to the U.S., Canada, or Mexico.
    Exclusive Deployable Assets
    Exclusive Deployable Assets
    Equip first responders with the resources they need with dedicated, deployable assets set aside for public safety.
    Dedicated FirstNet Customer Support-01
    Dedicated FirstNet Customer Support
    Enjoy 24/7 access to premium customer support to address all customer needs.
    Flexible and Affordable Mobile Plans
    Flexible and Affordable Mobile Plans
    Agencies and first responders can enjoy great deals on feature-rich and affordable plans.
    Want more information on FirstNet? Contact FirstNet

    The First and Only Network Enhancing Public Safety 

    DOCOMO PACIFIC was selected by AT&T to help support the deployment of FirstNet - America's public safety communications platform - in both Guam and the Northern Mariana Islands. Additionally, DOCOMO PACIFIC is a FirstNet Dealer, authorized to sell FirstNet services to eligible customers in the Marianas. This will help get the FirstNet game-changing technology into the hands of first responders throughout the region.

    Access Fast, Uninterrupted Communication

    Access Fast, Uninterrupted Communication

    First responders and emergency agencies need information immediately in order to complete their critical jobs. FirstNet provides a dedicated network for ultra-fast communication without delays.

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    Get First Priority

    Get First Priority™

    First responders receive access to resources first, ahead of others. And there's no throttling for FirstNet users anywhere in the U.S. or its territories. In times of crisis, first responders within the network get first access to necessary resources through the automatic preemption capabilities of the network.

    Get More Info on FirstNet

    Receive Dedicated Support

    Receive Dedicated Support

    First responders and emergency personnel don’t have time to wait for support. That’s why FirstNet connects you with a 24-hour support team dedicated specifically to FirstNet clients.

    Get More Info on FirstNet

    Frequently Asked Questions

    Who is eligible for FirstNet? 

    FirstNet is exclusively for first responders and those that support their vital efforts. This includes law enforcement, fire protection services, emergency call dispatching (911), government public safety answering points, emergency planning and management offices, and emergency medical services.

    What devices work with FirstNet? 

    For Guam and CNMI, any Apple device that is a model XR or above will work with FirstNet.

    Can I port my number from another carrier to FirstNet? 

    Yes. You will need to provide a copy of your billing invoice upon activation of services.

    How do I sign up for FirstNet? 

    Eligible organizations and individuals can sign up for FirstNet by completing the “Contact Us” form at FirstNet.com and waiting for a response from a dedicated FirstNet sales resource. For the following “subscriber paid” agencies, you may refer eligible individuals to the respective “administrators” for their agency:

    Guam Fire Department
    Paul Rolinski
    671-787-5740
    paul.rolinski@gfd.guam.gov

    Guam Police Department
    John Bamba
    john.bamba@gpd.guam.gov

    For any new agency sign ups, you may also send an email to governmentsales@docomopacific.com and someone will contact them.

    How do I pay my bill? 

    To pay your bill, log in to your account at FirstNet Central and navigate to “Manage Services and Billing.” Once a customer moves into FirstNet, all invoices will come from them.

    How do I reach FirstNet Customer Support? 

    Call 1-800-574-7000 or log into FirstNet Central to chat with a customer support representative.