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    Join the move to digital

    What is eSIM?

    Short for embedded SIM, an eSIM is a digital SIM already embedded in your phone. It eliminates the need for a physical SIM card when activating DOCOMO PACIFIC mobile & roaming services and also lets you use two phone numbers simultaneously on compatible devices. 

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    Work Better Together
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    Travel and stay connected
    Stay connected to your contacts without changing your sim, phone, and DOCOMO PACIFIC plan, when you travel to the U.S. and international locations.
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    Two phone numbers, one device
    Combine both your work number and personal number onto one device.
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    Connect your devices with ease
    Use eSIM technology to connect your devices. Call our Call Center or visit our Business Services store.

    eSIM Compatible Devices

    Apple

    Must have iOS 12.1 and above
    iPhone XS
    iPhone XS Max
    iPhone XR
    iPhone 11
    iPhone 11 Pro
    iPhone 11 Pro Max
    iPhone SE
    11" iPad Pro
    iPad Pro 2021
    iPhone 12
    iPhone 12 Mini
    iPhone 12 Pro
    iPhone 12 Pro Max
    iPhone 13
    iPhone 13 Mini
    iPhone 13 Pro
    iPhone 13 Pro Max
    iPhone 14
    iPhone 14 Plus
    iPhone 14 Pro
    iPhone 14 Pro Max

    Samsung

    Must have Android 10 and above
    Galaxy S20
    Galaxy S20+
    Galaxy S20 Ultra
    Galaxy Note 20 Ultra
    Galaxy Note 20
    Galaxy S21
    Galaxy S21+
    Galaxy S21 Ultra
    Galaxy Z Fold3
    Galaxy Z Flip3
    Galaxy S22
    Galaxy S22+
    Galaxy S22 Ultra
    Galaxy S23
    Galaxy S23+
    Galaxy S23 Ultra
    Galaxy Z Fold4
    Galaxy Z Flip4

    Currently, eSIM is only available with select DOCOMO PACIFIC postpaid plans. Devices must be locked to DOCOMO PACIFIC or unlocked to successfully activate eSIM.

    How to set up your eSIM

    Please contact DOCOMO PACIFIC to obtain a QR code that allows you to activate your eSIM.
     
    Then on your device:
    1. Connect to the internet
    2. Open your camera
    3. Scan the QR code and follow the activation prompts

    On your Apple iPhone device:

    1. Connect to the internet.
    2. Go to Settings > Cellular
    3. Select Add Cellular Plan
    4. Scan the QR code provided to you from DOCOMO PACIFIC
    5. Follow the instructions on your device to activate a plan.

    Having trouble scanning the QR code?

    You can add your eSIM profile manually.

    1. Follow the initial steps related to your device to add a cellular/mobile plan,
    2. Select Enter Details Manually
    3. Enter activation information as outlined on the receipt from DOCOMO PACIFIC.
    Please contact DOCOMO PACIFIC to obtain a QR code that allows you to activate your eSIM.
     
    Then on your device:

    1. Connect to the internet

    2. Open your camera

    3. Scan the QR code and follow the activation prompts

    On your Samsung Galaxy device:

    1. Connect to the internet.

    2. Go to Settings > Cellular or Connections

    3. Select SIM card manager

    4. Select Add Mobile Plan

    5. Scan the QR code provided to you from DOCOMO PACIFIC

    6. Follow the instructions on your device to activate a plan.

    Having trouble scanning the QR code?

    You can add your eSIM profile manually.

    1. Follow the initial steps related to your device to add a cellular/mobile plan,
    2. Select Enter Details Manually
    3. Enter activation information as outlined on the receipt from DOCOMO PACIFIC.

    For other devices, please refer to the manufacturer's website for a step-by-step guide to eSIM activation.

     

     

    eSIM FAQs

    How do I set up and activate my eSIM? 

    Please contact DOCOMO PACIFIC to obtain a QR code that allows you to activate your eSIM.

    Then on your device:

    1. Connect to the internet
    2. Open your camera
    3. Scan the QR code and follow the activation prompts

    Are there other ways to activate? 

    On your Apple iPhone device:

    1. Connect to the internet.
    2. Go to Settings > Cellular
    3. Select Add Cellular Plan
    4. Scan the QR code provided to you from DOCOMO PACIFIC
    5. Follow the instructions on your device to activate a plan.

    On your Samsung Galaxy device:

    1. Connect to the internet.
    2. Go to Settings > Cellular or Connections
    3. Select SIM card manager
    4. Select Add Mobile Plan
    5. Scan the QR code provided to you from DOCOMO PACIFIC
    6. Follow the instructions on your device to activate a plan.

    For other devices, please refer to the manufacturer's website for a step-by-step guide to eSIM activation.

    Having trouble scanning the QR code? 

    You can add your eSIM profile manually.

    1. Follow the initial steps related to your device to add a cellular/mobile plan,
    2. Select Enter Details Manually
    3. Enter activation information as outlined on the receipt from DOCOMO PACIFIC.

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